On Zappos.com

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We here at Schadenfreude.net spend a lot of timing telling you what companies suck in our own fun and fantastic way. But sometimes, a big company’s customer service is so amazing that it becomes worthy of a Schadenfreude Hurrah.


That company is Zappos.com.

zappos_001.gif

We here at Schadenfreude.net spend a lot of timing telling you what companies suck in our own fun and fantastic way. But sometimes, a big company’s customer service is so amazing that it becomes worthy of a Schadenfreude Hurrah.


That company is Zappos.com.

zappos_001.gif

A bit of background: I’m a recent Zappos convert; our friend Mark Bazer has been telling me, quite literally, for two full years that Zappos rocks, and I could never fathom the idea of sizing my feet in my CD-ROM drive and ordering shoes online. So I gave it a shot, and I’m hooked.


So last week, my bro ordered some shoes from Zappos. Needed ’em here in 2 days. Went online, found ’em, and ordered ’em. Trouble was, I sent it to my home, and not Kate’s office. Bad idea; I’ll miss Fed-Ex when they bring ’em by. So I call Fed-Ex to change the address and they say to call Zappos, which is a bigger hassle than user-friendly UPS, but anyway I called Zappos and they actually have guest hosts of the daily voice mail phone tree. It’s actually fun to listen to the Zappos voice mail phone tree.


They have a joke of the day. They say it’s a great day at Zappos. They then get on within 30 seconds, call Fed-Ex, and take care of to such a fast and perfect degree that you feel like you want to wire a gratuity.


Zappos has moved to the #3 spot of my favorite companies, behind K2 skis and the always-dependable REI. They’re so great I bet even The Commish himself Michael Chiklis jumps on Zappos.


Betcha ten bucks he does.

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