Why you should visit the Andersonville Sprint Store

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About a month ago, I finally made the switch from the regular cell phone to the PDA smart phone and needless to say I love it. (Like most tech things, I like to keep about a 2-year distance behind Stephe so he can work the kinks out.) Anyway, I got the new Motorola Q at the Sprint Store in Andersonville (Clark & Berwyn) and have had a month of fantastic personal service — so great that it seems as if I’m living in small town Kansas in 1954.

Gary, the store owner, explained to me that he used to work for Sprint, thought he could improve on a lot of their internal systems, and then branched out to open his own franchise. He’s not kidding you guys. I’ve been there 3 times to fix small issues and have called about 5 times. Every single time, there have been no irate customers. No disgruntled employees. Gary is always there and always greets me by name and says stuff like “Did you get the Gmail fixed on the Q?”

HUH? Could this be Chicago? Say it ain’t so!

When I asked him about his amazing reception, he said that he’s there all the time and genuinely wants to help customers fix problems. It’s that simple. If only Sprint as a company could take note from Gary. Reader, if you ever find yourself needing to make a call to a Sprint store, go see Gary and you will not be sorry. Tell him I sent ya.

SprintTWNhorizcolor.jpg

About a month ago, I finally made the switch from the regular cell phone to the PDA smart phone and needless to say I love it. (Like most tech things, I like to keep about a 2-year distance behind Stephe so he can work the kinks out.) Anyway, I got the new Motorola Q at the Sprint Store in Andersonville (Clark & Berwyn) and have had a month of fantastic personal service — so great that it seems as if I’m living in small town Kansas in 1954.

Gary, the store owner, explained to me that he used to work for Sprint, thought he could improve on a lot of their internal systems, and then branched out to open his own franchise. He’s not kidding you guys. I’ve been there 3 times to fix small issues and have called about 5 times. Every single time, there have been no irate customers. No disgruntled employees. Gary is always there and always greets me by name and says stuff like “Did you get the Gmail fixed on the Q?”

HUH? Could this be Chicago? Say it ain’t so!

When I asked him about his amazing reception, he said that he’s there all the time and genuinely wants to help customers fix problems. It’s that simple. If only Sprint as a company could take note from Gary. Reader, if you ever find yourself needing to make a call to a Sprint store, go see Gary and you will not be sorry. Tell him I sent ya.

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